It’s the gap between what they were told (or weren’t told) and what they walked into. SLAs have been missed so many times the client is already halfway out the door. Say it. It’s a turnaround job, fixing what’s broken and earning trust from a sceptical team. Say it. There’s a retention problem, the team […]

… is closer to leaving than you think. You know the one. Can fix everything. Runs to help the new hires with difficult breakdowns. Customers ask for them by name because they know the job will get done, whatever the machine. The one who always says yes when you’re short-staffed, because they genuinely care about […]

And you’re about to lose them. That’s not being harsh. That’s just the reality. Service engineers, they know the company job board is full. They’ve seen the same vacancies sitting there for months. They know you’re short-staffed. They know HR are working on it. They don’t care. Not because they’re selfish. Because it’s not their […]